Sales Policy

Applicable taxes and shipping fees are not included.
Prices and fees are subject to change without notice.

Returns Policy

Conditions for return

• No product will be accepted for return without prior authorization from Citagenix Customer Service.
• Citagenix field representatives cannot authorize returns and will not accept returned products. All aspects of returns will be strictly handled through Head Office.
• Approval of returns will be subject to Quality Control inspection and all products must be in saleable condition (see conditions below).
• No discontinued/expired product or free goods will be accepted for credit or exchange. Goods sold as "final sale" are not eligible for return, credit or exchange.
• Products authorized for return and approved for credit are subject to a 25% restocking charge.This charge may be waived within 30 days of purchase date.
• When returning products, the customer is responsible for shipping charges.

Saleable Conditions

• Boxes and seals must be intact.
• There should be no writing, stickers or other marks on the original packaging.
• Approval of returns will be conditional to Quality Control inspection.
• Returned products must have a minimum of six months shelf-life left prior to the expiry date when received by Citagenix for the Quality Control inspection.
• Returned items must be properly packaged (in boxes only) so that they are protected from damage during transportation.

For more information, download the Sales & Returns Policy sheet or contact us.